Cancellations

Orders can be cancelled or returned for a refund within 14 days of order.

Orders that have been custom made cannot be returned.

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Returning your items

We want you to be delighted with your order from Butterfly Fresh Ltd however if for any reason you wish to return your items, please do so within 14 days of receiving your order. Please contact our customer service team to arrange.

If your order consists of multiple items, the 14 day return period runs from when you receive the last delivery of goods.

All items must be returned in their original packaging and in a re-saleable condition.

Goods that are not faulty will be returned at your cost.

To return an item please contact us to obtain a return address.

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Damaged or faulty orders

For orders which have been damaged in transit please inform us within 48 hours of delivery.

For any orders deemed to be faulty, please inform us within 7 days of receiving the items.

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Receiving your refund

All refunds will be made within 7 days of Butterfly Fresh Ltd receiving and checking the returned goods. If the products are deemed damaged and/or unsaleable then the goods will be returned and no refund given.​​​​​​