1. Who We Are
Butterfly Fresh LTD ("we", "us", "our") is a commercial cleaning company based in Mansfield, Nottinghamshire. We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this policy, please contact us at: info@butterflyfreshltd.co.uk
2. What Information We Collect
We may collect the following personal information when you contact us or use our services:
- Your full name
- Phone number(s)
- Email address
- Property address (for quoting and service delivery purposes)
- Details of services requested
- Any additional information you provide voluntarily
3. How We Use Your Information
We use your personal data for the following purposes:
- To respond to your enquiries and provide quotes
- To deliver cleaning services you have booked
- To communicate with you about your bookings or account
- To comply with our legal and contractual obligations
- To improve our services
We will never sell your personal data to third parties or use it for unsolicited marketing without your consent.
4. Legal Basis for Processing
We process your data on the following legal bases under UK GDPR:
- Contract: Processing necessary to perform a contract with you (e.g. delivering a booked cleaning service)
- Legitimate interests: Responding to enquiries and communicating about our services
- Legal obligation: Complying with applicable law
5. How Long We Keep Your Data
We retain your personal data only for as long as necessary. Enquiry data is typically held for 12 months. Data relating to completed contracts may be retained for up to 6 years for legal and financial record-keeping purposes.
6. Your Rights
Under UK GDPR, you have the following rights:
- The right to access your personal data
- The right to rectify inaccurate data
- The right to erasure ("right to be forgotten")
- The right to restrict processing
- The right to data portability
- The right to object to processing
To exercise any of these rights, contact us at info@butterflyfreshltd.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
7. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Access to personal data is restricted to staff who need it to carry out their duties.
8. Third Parties
We do not share your personal data with third parties except where required by law or where it is necessary to deliver our services (e.g. payroll or accounting providers). Any third parties we work with are required to handle your data securely and in accordance with UK GDPR.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.